Cookie and Tracker Policy

This policy covers tralo.fr and help.tralo.fr. The term “tracker” covers HTTP cookies but also local storage (localStorage), session storage (sessionStorage), and any technique making it possible to read or write information on your device.

Tralo does not use advertising cookies, advertising networks, or advertising profiling tools. The Tchao chat widget loads only when you select the visible chat button on the public marketing pages. It is never loaded in the application or on public Reader links.

• Tralo session cookies: names of the form __Secure-tralo.session_token and __Secure-tralo.session_data, httpOnly cookies set on the .tralo.fr domain: keeping you signed in, renewing the session, and securing access to the account. They cannot be read by page scripts. Duration: rolling session of no more than 7 days, closed on sign-out; the second is an encrypted session cache with a short expiration. A temporary verification cookie may be added for the duration of a two-step sign-in.
• Guided tour state: name of the form tralo:onboarding:[user], local storage: avoiding restarting a tour already completed and ensuring continuity if the profile is temporarily unavailable. Duration: until local data is cleared or the account is deleted.
• Interface transaction markers: local storage used to avoid repeating certain idempotent operations, for example sending the welcome email. Duration: for as long as the account concerned is used on the device.
• Loading safeguards: session storage used to prevent a reload loop when an older application resource is out of date. Duration: the tab session, then automatic deletion.
• Access to a protected story: short-lived technical storage where applicable: avoiding asking again immediately for a code already validated. Duration: limited to the session or to the planned access period.

• Stripe elements: cookies or storage set by Stripe only when you open payment for a subscription: displaying the secure form, preventing fraud, remembering the payment step, and offering the methods compatible with your device. Their duration is set by Stripe according to their function. Tralo cannot process the payment without these elements.

• Article vote: name of the form tralo_help_vote_[article], local storage: remembering the “helpful” or “not helpful” choice after your click and avoiding a further vote on the same device. Duration: until cleared by the browser.

These markers are not used to track your browsing across sites. The vote or the search may however be sent to support together with technical information, as explained in the privacy policy.

When you select the visible chat button on a public marketing page, the Tchao script loads and may create in particular: a tchao_visitor_id identifier, a conversation identifier tchao_conv_[site], display preferences, and, if you provide them, markers linked to the conversation email address. These elements display the widget, keep the conversation, recognize a return to Tralo, and give support the context of the pages visited.

Tchao may access the current URL, browsing history on the public marketing pages, the browser, an approximate location, and messages; upon the first message, a screenshot of the page may be taken. The widget is never loaded in the dashboard, editor, settings, authentication screens, or public Reader links.

The list is updated whenever a tracker, its purpose, or its duration changes. A new non-essential tracker is not activated on the basis of an earlier consent that did not cover it. For any question, or to report a discrepancy between this list and your browser: contact@tralo.fr.