General Terms and Conditions of Sale

Les présentes conditions générales de vente (« CGV ») régissent les offres payantes proposées sous la marque Tralo sur les sites tralo.fr et help.tralo.fr (ensemble, le « Service ») : abonnements au logiciel de création d’histoires interactives et achats ponctuels de Crédits IA utilisables avec l’Assistant Tralo. Le centre d’aide help.tralo.fr ne permet pas lui-même de passer commande, mais fournit des informations relatives à ces offres.

Le vendeur et fournisseur du Service est DigitConsult, société par actions simplifiée à associé unique (SASU) au capital de 500 €, immatriculée au RCS de Versailles sous le numéro 953 671 591, dont le siège social est situé 90 rue des Saules, 78370 Plaisir, France, numéro de TVA intracommunautaire FR 76 953 671 591 (« DigitConsult »). Contact : contact@tralo.fr. Téléphone : à compléter avant publication. Les autres informations sont disponibles dans les mentions légales.

Les présentes CGV complètent les conditions générales d’utilisation, la politique de confidentialité et, lorsqu’un client traite des données d’élèves pour son propre compte, l’accord de traitement des données. En cas de contradiction sur un élément propre à une commande, le récapitulatif final et les conditions particulières expressément acceptées lors de cette commande prévalent sur les présentes CGV.

These Terms and Conditions apply to any order for a paid service placed by a natural person or legal entity. A “Consumer” is a natural person acting for purposes that fall outside the scope of their commercial, industrial, artisanal, professional, or agricultural activity. A “Professional” is any person acting within the scope of their professional activity, including an educational institution, a training organization, an association, or a business.

Provisions expressly reserved for Consumers do not apply to Professionals, unless otherwise required by mandatory law. A Professional placing an order on behalf of an organization warrants that they have the necessary authority to bind that organization. Any mandatory protections that may be extended to certain small businesses, particularly under the terms of Article L. 221-3 of the Consumer Code, remain applicable.

Orders are restricted to adults with legal capacity. Minors between the ages of 15 and 17 may place an order only with the prior authorization of their legal representative, who is responsible for payment. The free plan does not constitute a sale; its use is governed by the Terms of Service.

As of the date of this version, the standard plans are as follows:

• Free : 0 €, sans limite de durée, dans les limites fonctionnelles affichées sur la page Tarifs ;
• Essentials : 5 € TTC par mois ou 50 € TTC par an ;
• Pro : 9 € TTC par mois ou 90 € TTC par an ;
• Duo & Small Team : de 2 à 5 sièges, 6 € TTC par siège et par mois ou 60 € TTC par siège et par an. Le prix total dépend du nombre de sièges confirmé avant le paiement.

The Essential plan allows you to manage up to 100 active stories and access scene-by-scene analysis. The Pro plan offers unlimited stories, images within scenes, and advanced statistics. The Duo & Small Team plan extends Pro features to each member and adds team-specific features, including invitations and a shared folder. A comprehensive and up-to-date description of each plan is provided on the Pricing page and in the order summary.

A subscription grants access to the Service during the paid period; it does not entail any transfer of the software or intellectual property. Licenses are named, cannot be shared simultaneously, and are administered by the holder of the team plan, who is responsible for assigning access and overseeing usage within their organization.

AI Credits, defined in article 5a of the Terms of Use, fund use of the Tralo Assistant. Free includes 0.25 AI Credit granted once per account. Each paid plan includes the monthly amount stated in the Service: it is granted after the first payment and each successfully paid monthly renewal. With annual billing, twelve months are granted at once upon annual renewal. No grant is triggered on the 1st of the month, by a prorated invoice, by a failed payment or after the subscription ends. Credits already granted remain available while the account exists and cannot be converted into euros or refunded separately from the subscription. Each exchange debits its actual cost; once the balance is exhausted, sending is refused until the next renewal or an additional credit purchase.

Additional AI Credits may be purchased, in increments of one credit, from 5 to 200 credits per order. The corresponding price in euros including all taxes is displayed before payment and recalculated by the Service at the time of the order; besides the consumption being funded, it covers value added tax, payment fees and the running of the Service. The total price displayed immediately before payment prevails in the event of any discrepancy with an informative page. The customer remains free not to confirm the order.

AI Credits granted with a plan or purchased additionally are personal, non-transferable, non-resaleable, have no monetary value and may be used only with the Tralo Assistant. They do not expire while the account exists and the Service continues to be provided, subject to a refund, payment reversal, fraud or account deletion. They bear no interest and cannot be converted into euros.

AI Credits are digital content supplied immediately. Before payment, the customer expressly requests their immediate provision and acknowledges, in accordance with article L. 221-28 13° of the French Consumer Code, that they lose their right of withdrawal once the credits are credited to their account. Credits already consumed are not refundable, subject to mandatory legal rights and to the legal guarantee of conformity set out in article 12. A lack of conformity attributable to the Service, in particular a debit with no answer delivered, is remedied by restoring the credits concerned.

Prices are displayed in euros, inclusive of all taxes (TTC), for customers located in France, unless explicitly stated otherwise. The applicable VAT rate and the total price due are listed in the order summary and on the invoice. No charges not disclosed prior to confirmation may be added.

Promotional codes, trial periods, partner discounts, or welcome offers are subject to the terms and conditions displayed with the offer: eligible recipients, eligible products and periods, duration, validity date, and any usage restrictions. They are not retroactive, cannot be exchanged for cash, and cannot be combined, unless otherwise stated. In the event of ineligibility or expiration, the full price is displayed before payment, and the customer may cancel the order.

DigitConsult may modify its prices in the future. The price for a period that has already been paid for will not change. Any price increase applicable to the renewal of a current subscription will be announced in a durable medium at least thirty days in advance. The customer may cancel without penalty before the price change takes effect; otherwise, the new price applies to the next renewal. Permanent unlocks already acquired are not affected by subsequent price changes.

In the event of an obvious pricing error, DigitConsult will notify the customer prior to delivery and offer the customer the opportunity to confirm the order at the correct price. If no agreement is reached, the order will be canceled and any amount already received will be refunded in full, without prejudice to the consumer’s mandatory rights.

To place an order, the customer must have an account, select a plan, a billing frequency, and, if applicable, the number of seats, review the summary and total price, correct any errors, accept these General Terms and Conditions of Sale and the Terms of Use by unchecking a pre-checked box, and then click the payment button that unambiguously indicates the obligation to pay. The customer may go back or abandon the process as long as payment has not been confirmed.

If the customer wishes for the subscription to be activated immediately, before the end of the withdrawal period, a second unchecked box separately records their express request and reminds them of its consequences. The payment session reference, the offer, the available price, the date and time, the version of the documents, and a copy of the accepted terms are retained with the order confirmation. This request does not, in and of itself, constitute a general waiver of a mandatory right of withdrawal.

The contract is concluded when payment is authorized and the order confirmation is displayed or made available to the customer. This confirmation includes the essential details of the order and provides access to these Terms and Conditions on a durable medium. If a confirmation required by law cannot be provided, the consumer’s rights, in particular their right of withdrawal, are not diminished.

DigitConsult may refuse or cancel an order for a legitimate reason: fraud or attempted fraud, an unresolved payment issue, unavailability of the product or service, or a request that is manifestly abnormal or prohibited by law. Except in cases of fraud attributable to the customer, any amount collected for an order that is not fulfilled shall be refunded.

Les paiements sont traités par Stripe Payments Europe, Limited. Les moyens de paiement acceptés sont ceux affichés dans le checkout. Les données de carte sont saisies dans les interfaces sécurisées de Stripe et ne sont pas stockées par DigitConsult. Le paiement de Crédits IA est débité en une fois ; l’abonnement est débité à la souscription puis à chaque renouvellement mensuel ou annuel.

The customer warrants that they are authorized to use the selected payment method and will keep their payment information up to date. An invoice or receipt is made available in the billing area or through the payment provider. The Professional provides the accurate billing information necessary for issuing their invoice.

For transactions between businesses subject to the Commercial Code, invoices are payable on the date indicated, with no discount for early payment unless otherwise agreed in writing. Any amount paid after the due date shall, as of the following day and without prior notice, incur penalties calculated at the most recent refinancing rate of the European Central Bank plus ten basis points, which may not be less than three times the statutory interest rate, as well as the statutory flat-rate compensation of €40 for collection costs. Additional compensation may be claimed, upon presentation of supporting documentation, if the actual costs incurred exceed this flat fee. The specific rules governing public procurement remain applicable to entities subject to such regulations.

In the event of a refund, cancellation, bank dispute, or chargeback, DigitConsult may adjust any benefits directly linked to the canceled payment, without prejudice to a valid right of withdrawal, the statutory warranty of conformity, or any other mandatory right.

L’abonnement est activé après confirmation du paiement par Stripe, ce qui ouvre aussitôt l’accès au catalogue correspondant ; un bref délai technique lié au traitement du webhook peut survenir. Si la formule n’est pas active après un délai raisonnable, le client contacte contact@tralo.fr sans repayer la même commande.

The Service is accessible online via a modern browser with JavaScript, local storage, and an active internet connection enabled. The customer remains responsible for their own equipment, internet connection, and the installation of security updates for their browser. Key features, functionalities, compatibility requirements, and restrictions are described prior to ordering on the Pricing and Help Center pages.

L’abonnement mensuel est conclu pour un mois et reconduit tacitement par périodes d’un mois. L’abonnement annuel est conclu pour un an et reconduit tacitement par périodes d’un an. La date du prochain renouvellement est indiquée dans l’espace de facturation. Pour les contrats concernés, DigitConsult doit adresser l’information de non-reconduction prévue par l’article L. 215-1 du Code de la consommation ; notamment, pour une échéance annuelle, le rappel dédié doit être envoyé au plus tôt trois mois et au plus tard un mois avant la date limite de non-reconduction. Le dispositif d’envoi correspondant doit être activé avant toute nouvelle vente annuelle à un Consommateur.

Le client doit pouvoir mettre fin à son abonnement à tout moment, sans frais, depuis une fonctionnalité électronique « Résilier votre contrat » directement et facilement accessible, conformément aux articles L. 215-1-1 et D. 215-1 à D. 215-3 du Code de la consommation. DigitConsult doit confirmer sur un support durable la réception de la demande, la date de fin et ses effets. Le parcours et l’accusé durable doivent être finalisés avant toute nouvelle vente B2C. Le client peut aussi solliciter une assistance à contact@tralo.fr.

Unless otherwise provided by law, cancellation takes effect at the end of the period already paid for and does not result in a pro-rated refund; paid access remains available until that date. The customer may reactivate the subscription before the cancellation takes effect when this option is offered.

An upgrade is never automatic. Any paid changes and any potential prorated charges are presented before confirmation. In the event of a voluntary switch to a lower-tier plan, the new limits take effect on the announced date: certain excess content may become uneditable, and certain paid features may no longer be accessible.

If a direct debit fails, DigitConsult may retry the payment, ask the customer to update their payment method, and suspend paid features after notifying the customer. No upgrade to a more expensive plan will occur without explicit action by the customer.

Lorsque l’abonnement devient définitivement résilié, impayé ou expiré, le client dispose d’un délai de grâce de trente jours pour régulariser ou exporter ses histoires et images. Des rappels sont adressés avant l’échéance lorsque DigitConsult dispose d’une adresse électronique valide. À l’issue de ce délai, les histoires, dossiers, images et statistiques peuvent être supprimés définitivement ; le compte d’authentification est conservé afin de permettre un nouvel usage du Service, sauf demande de suppression du compte.

The customer is encouraged to use the export features before any termination or deletion. These rules do not limit either the right to retrieve content as provided for by the mandatory provisions applicable to digital services, nor DigitConsult’s legal retention obligations, particularly regarding invoices and order confirmations.

Conformément à l’article L. 221-18 du Code de la consommation, le Consommateur dispose de quatorze jours à compter de la conclusion du contrat pour se rétracter sans avoir à motiver sa décision. Il suffit d’envoyer, avant l’expiration du délai, le formulaire type ci-dessous ou toute déclaration dénuée d’ambiguïté à contact@tralo.fr ou à DigitConsult, 90 rue des Saules, 78370 Plaisir, France.

Commencement immédiat d’un service. Si le Consommateur demande expressément que l’exécution d’un abonnement ou d’un autre service commence avant la fin du délai de rétractation, il conserve son droit de se rétracter tant que le service n’a pas été pleinement exécuté dans les conditions légales. S’il se rétracte après le commencement demandé, il ne doit que le montant proportionnel au service effectivement fourni jusqu’à sa décision, conformément à l’article L. 221-25. Aucune somme n’est due si la demande expresse de commencement anticipé ou l’information légale requise n’a pas été recueillie.

The loss of the right of withdrawal for a service fully performed within fourteen days requires the Consumer’s prior and express consent to begin performance and their acknowledgment of the loss of the right once the contract has been fully performed (Article L. 221-28, 1°).

Contenu numérique sans support matériel. Lorsque l’opération est juridiquement qualifiée de fourniture d’un contenu numérique sans support matériel, le droit de rétractation n’est perdu avant quatorze jours que si les trois conditions de l’article L. 221-28, 13° sont réunies : consentement préalable exprès au commencement immédiat, reconnaissance expresse de la perte du droit et confirmation de cet accord sur un support durable. Une simple première utilisation, un premier déblocage ou une première duplication ne vaut jamais, à lui seul, renonciation au droit de rétractation.

In the event of a valid withdrawal, DigitConsult shall refund the relevant payments without undue delay and no later than fourteen days after being notified, using the same payment method unless another method is expressly agreed upon, and free of charge. DigitConsult may deactivate the corresponding access. The Consumer shall then refrain from using or making the relevant content or service accessible to third parties.

The Professional does not have this right, unless a mandatory provision expressly applicable to them. The termination of a subscription for the future, as provided for in Article 8, is distinct from the right of withdrawal.

DigitConsult répond de la garantie légale de conformité dans les conditions des articles L. 224-25-1 à L. 224-25-31 du Code de la consommation. Pour la mettre en œuvre, le Consommateur contacte : DigitConsult, 90 rue des Saules, 78370 Plaisir, France. Téléphone : à compléter avant publication. contact@tralo.fr. Cette garantie est gratuite et indépendante de toute garantie commerciale.

When digital content or a digital service is provided on a one-time basis, DigitConsult is liable for defects that appear within two years of its provision; during the first year, the Consumer need only establish the existence of the defect, and not the date it appeared, in accordance with the first box below provided for in Article D. 211-3. For services provided on an ongoing basis, the second box follows the model set forth in the appendix to Article D. 211-4, adapted to the service periods offered by Tralo.

DigitConsult provides the updates, including security updates, necessary to maintain conformity during the supply period. The Service may also evolve for valid reasons such as security, a legal obligation, technical developments, the prevention of abuse, or the improvement of features.

Any modification that negatively and significantly affects a Consumer’s access to or use of the Service shall be clearly announced well in advance on a durable medium, specifying its characteristics, effective date, and the rights provided for under Article L. 224-25-26 of the Consumer Code, including the right to terminate the contract at no cost under the conditions prescribed by law.

In the event of the permanent discontinuation of a paid service before the end of the period for which payment has already been made, DigitConsult will offer an acceptable equivalent solution or refund the portion of the price corresponding to the period that will not be provided. A reasonable export period will be offered whenever possible, without prejudice to the Consumer’s rights to retrieve their content.

Except in cases involving the right of withdrawal, statutory warranty, improper charges, or other mandatory rights, the cancellation of a subscription does not entitle the Consumer to a refund for the period that has already begun, since the Service remains accessible until its expiration.

DigitConsult will refund duplicate charges, incorrect amounts, or orders that have been paid for but not delivered, following verification. All requests must include the account address, date, amount, and, if possible, the Stripe reference, without disclosing the full card number.

DigitConsult is liable for the proper performance of its obligations under applicable law. No provision of the Terms and Conditions limits the statutory warranty of conformity, liability for bodily injury, gross negligence or willful misconduct, fraud, or any other right that a Consumer cannot waive.

The Service depends on the internet, the customer’s equipment, and technical service providers. Maintenance, an incident, or a security measure may result in temporary unavailability. DigitConsult will use reasonable efforts to minimize the duration of such unavailability and restore the Service. The customer should maintain regular backups of their content when an export function is available.

À l’égard d’un Professionnel uniquement, et dans la mesure permise par la loi, DigitConsult ne répond pas des dommages indirects tels que l’atteinte à l’image ou la perte de profits qui ne constituent pas la suite directe et prévisible du manquement. Sa responsabilité cumulée au titre d’une période de douze mois est plafonnée au montant hors taxes payé ou payable par ce Professionnel au titre du Service pendant les douze mois précédant le fait générateur. Ce plafond ne s’applique pas aux exclusions énoncées au premier paragraphe, aux manquements à la confidentialité ou à la protection des données personnelles, aux atteintes aux droits de propriété intellectuelle, ni lorsqu’il priverait de sa substance une obligation essentielle ou qu’une règle impérative en dispose autrement.

Neither party shall be liable for a breach directly caused by an event of force majeure as defined in Article 1218 of the Civil Code and French case law. The party prevented from performing shall notify the other party within a reasonable time and take reasonable measures to mitigate the effects thereof. The affected obligations shall be suspended for the duration of the impediment.

If the impediment is permanent or extends beyond sixty days, thereby rendering the contract useless, either party may terminate the relevant service. Amounts paid in advance for a period that will not be provided shall be refunded, without additional compensation, subject to applicable mandatory provisions.

Electronic data stored under reasonable security conditions (including summaries, confirmations, time-stamped logs, invoices, Stripe events, termination requests, and correspondence) may be produced as evidence. Such data does not preclude the presentation of contrary evidence and does not deprive the Consumer of the rules of evidence that are favorable to them.

Conformément aux articles L. 213-1, D. 213-1 et D. 213-2 du Code de la consommation, DigitConsult conserve pendant dix ans l’écrit constatant tout contrat conclu par voie électronique d’un montant au moins égal au seuil réglementaire de 120 € et en garantit l’accès au cocontractant qui en fait la demande. Les factures et pièces comptables sont conservées pendant leur durée légale. Une copie peut être demandée à contact@tralo.fr.

Pour toute question ou réclamation relative à une commande, un paiement, un accès au catalogue ou la conformité du Service, le client écrit à contact@tralo.fr ou à DigitConsult, 90 rue des Saules, 78370 Plaisir, France. Il précise l’adresse e-mail du compte, l’offre concernée, la date et la référence de transaction, sans transmettre de données bancaires sensibles. DigitConsult accuse réception et s’efforce de répondre sous 48 heures ouvrées ; un dossier complexe peut nécessiter un délai supplémentaire.

These Terms and Conditions are governed by French law. The Consumer retains the benefit of any mandatory provisions of the law of their country of residence that offer greater protection, where required by the rules of private international law. The Consumer may bring a claim before any court with territorial jurisdiction under the applicable law.

Entre commerçants uniquement, après recherche d’une solution amiable, tout litige relatif à la validité, l’interprétation, l’exécution ou la fin du contrat relève, dans la mesure permise par la loi, de la compétence exclusive des tribunaux du ressort de Versailles, y compris en cas de pluralité de défendeurs ou d’appel en garantie. Pour les Professionnels non commerçants, les règles ordinaires de compétence s’appliquent.

If any provision is declared null and void or unenforceable, the remaining provisions shall remain in full force and effect. Failure to exercise a right shall not constitute a waiver. In the event of a translation, the French version shall prevail, subject to the customer’s mandatory rights.

The version applicable to an order is the one presented at the time of its confirmation. Amendments apply immediately to new orders. When they substantially affect a current subscription, DigitConsult shall notify the customer in writing at least thirty days before they take effect and, where applicable, remind the customer of their right to cancel without penalty before that date.

La présente version entre en vigueur le August 30, 2026. Elle couvre les abonnements Tralo et les achats de Crédits IA sur les deux domaines indiqués au Préambule.