General Terms and Conditions of Sale

Les présentes conditions générales de vente (« CGV ») régissent les offres payantes proposées sous la marque Tralo sur les sites tralo.fr et help.tralo.fr (ensemble, le « Service ») : abonnements au logiciel de création d’histoires interactives et achats ponctuels de Crédits IA utilisables avec l’Assistant Tralo. Le centre d’aide help.tralo.fr ne permet pas lui-même de passer commande, mais fournit des informations relatives à ces offres.

Le vendeur et fournisseur du Service est DigitConsult, société par actions simplifiée à associé unique (SASU) au capital de 500 €, immatriculée au RCS de Versailles sous le numéro 953 671 591, dont le siège social est situé 90 rue des Saules, 78370 Plaisir, France, numéro de TVA intracommunautaire FR 76 953 671 591 (« DigitConsult »). Contact : contact@tralo.fr. Téléphone : à compléter avant publication. Les autres informations sont disponibles dans les mentions légales.

Les présentes CGV complètent les conditions générales d’utilisation, la politique de confidentialité et, lorsqu’un client traite des données d’élèves pour son propre compte, l’accord de traitement des données. En cas de contradiction sur un élément propre à une commande, le récapitulatif final et les conditions particulières expressément acceptées lors de cette commande prévalent sur les présentes CGV.

These Terms and Conditions apply to any order for a paid service placed by a natural or legal person. A ‘Consumer’ is a natural person acting for purposes outside the scope of their commercial, industrial, craft, professional or agricultural activity. A ‘Professional’ is any person acting within the scope of their professional activity, in particular an educational establishment, a training organisation, an association or a business.

Provisions expressly reserved for Consumers do not apply to Professionals, unless otherwise required by mandatory legislation. A Professional placing an order on behalf of an organisation warrants that they have the necessary authority to bind that organisation. Any mandatory protections that may be extended to certain small-scale professionals, in particular under the terms of Article L. 221-3 of the Consumer Code, remain applicable.

Orders are restricted to adults of legal age. A minor aged between 15 and 17 may only place an order with the prior authorisation of their legal representative, who is responsible for payment. The free service does not constitute a sale; its use is governed by the Terms of Use.

As at the date of this version, the standard offers are as follows:

• Free : 0 €, sans limite de durée, dans les limites fonctionnelles affichées sur la page Tarifs ;
• Essential : 5 € TTC par mois ou 50 € TTC par an ;
• Pro : 9 € TTC par mois ou 90 € TTC par an ;
• Duo & Small team : de 2 à 5 sièges, 6 € TTC par siège et par mois ou 60 € TTC par siège et par an. Le prix total dépend du nombre de sièges confirmé avant le paiement.

The Essential plan allows you to manage up to 100 active stories and access scene-by-scene analysis. The Pro plan offers unlimited stories, images within scenes, and advanced statistics. The Duo & Small Team plan unlocks Pro features for each member and adds team-based functions, including invitations and a shared folder. A comprehensive and up-to-date description of each plan is provided on the Pricing page and in the order summary.

A subscription grants access to the Service for the paid period; it does not entail any transfer of the software or intellectual property. Licences are personalised, cannot be shared simultaneously, and are managed by the holder of the team subscription, who is responsible for allocating access and overseeing usage within their organisation.

AI Credits, defined in article 5a of the Terms of Use, fund use of the Tralo Assistant. Free includes 0.25 AI Credit granted once per account. Each paid plan includes the monthly amount stated in the Service: it is granted after the first payment and each successfully paid monthly renewal. With annual billing, twelve months are granted at once upon annual renewal. No grant is triggered on the 1st of the month, by a prorated invoice, by a failed payment or after the subscription ends. Credits already granted remain available while the account exists and cannot be converted into euros or refunded separately from the subscription. Each exchange debits its actual cost; once the balance is exhausted, sending is refused until the next renewal or an additional credit purchase.

Additional AI Credits may be purchased, in increments of one credit, from 5 to 200 credits per order. The corresponding price in euros including all taxes is displayed before payment and recalculated by the Service at the time of the order; besides the consumption being funded, it covers value added tax, payment fees and the running of the Service. The total price displayed immediately before payment prevails in the event of any discrepancy with an informative page. The customer remains free not to confirm the order.

AI Credits granted with a plan or purchased additionally are personal, non-transferable, non-resaleable, have no monetary value and may be used only with the Tralo Assistant. They do not expire while the account exists and the Service continues to be provided, subject to a refund, payment reversal, fraud or account deletion. They bear no interest and cannot be converted into euros.

AI Credits are digital content supplied immediately. Before payment, the customer expressly requests their immediate provision and acknowledges, in accordance with article L. 221-28 13° of the French Consumer Code, that they lose their right of withdrawal once the credits are credited to their account. Credits already consumed are not refundable, subject to mandatory legal rights and to the legal guarantee of conformity set out in article 12. A lack of conformity attributable to the Service, in particular a debit with no answer delivered, is remedied by restoring the credits concerned.

Prices are displayed in euros, inclusive of all taxes (TTC), for customers located in France, unless explicitly stated otherwise. The applicable VAT rate and the total price due are shown in the order summary and on the invoice. No charges not announced prior to confirmation may be added.

Promotional codes, trial periods, partner discounts or welcome offers are subject to the terms and conditions displayed with the offer: eligible recipients, products and periods, duration, validity date and any restrictions on use. They are neither retroactive, nor exchangeable for cash, nor combinable, unless otherwise stated. In the event of ineligibility or expiry, the full price will be displayed before payment and the customer may cancel the order.

DigitConsult may amend its prices in future. The price for a period that has already been paid for remains unchanged. Any price increase applicable to the renewal of a current subscription will be announced in writing at least thirty days in advance. The customer may cancel their subscription free of charge before the new price comes into effect; otherwise, the new price will apply to the next renewal. Permanent access rights already acquired are not affected by any subsequent changes to pricing.

In the event of an obvious pricing error, DigitConsult shall inform the customer before delivery and offer them the opportunity to confirm the order at the correct price. In the absence of agreement, the order shall be cancelled and any sum already received shall be refunded in full, without prejudice to the consumer’s statutory rights.

To place an order, the customer must have an account, select a package, a billing frequency and, where applicable, a number of user licences, check the summary and the total price, correct any errors, accept these General Terms and Conditions of Sale and the Terms of Use by ticking a box that is not pre-ticked, and then click the payment button, which unambiguously indicates the obligation to pay. They may go back or abandon the process as long as payment has not been confirmed.

Where the customer wishes the subscription to be activated immediately, before the end of the withdrawal period, a second unchecked box separately records their express request and reminds them of the consequences. The payment session reference, the offer, the price quoted, the date and time, the version of the documents and a copy of the accepted terms and conditions are retained with the order confirmation. This request does not, in itself, constitute a general waiver of a mandatory right of withdrawal.

The contract is concluded when payment is authorised and the order confirmation is displayed or made available to the customer. This confirmation sets out the essential details of the order and provides access to these General Terms and Conditions on a durable medium. If a confirmation required by law cannot be provided, the consumer’s rights, in particular their right of withdrawal, are not diminished.

DigitConsult may refuse or cancel an order on legitimate grounds: fraud or attempted fraud, an outstanding payment issue, unavailability of the product or service, or a request that is manifestly abnormal or prohibited by law. Unless fraud is attributable to the customer, any sum received in respect of an order that has not been fulfilled shall be refunded.

Les paiements sont traités par Stripe Payments Europe, Limited. Les moyens de paiement acceptés sont ceux affichés dans le checkout. Les données de carte sont saisies dans les interfaces sécurisées de Stripe et ne sont pas stockées par DigitConsult. Le paiement de Crédits IA est débité en une fois ; l’abonnement est débité à la souscription puis à chaque renouvellement mensuel ou annuel.

The customer warrants that they are authorised to use the chosen payment method and shall keep their payment details up to date. An invoice or receipt is made available in the billing area or via the payment provider. The Professional shall provide the accurate billing information required to issue their invoice.

For transactions between businesses governed by the Commercial Code, invoices are payable on the date specified, with no discount for early payment unless agreed in writing. Any sum paid after the due date shall, from the following day and without prior notice, incur penalties calculated at the European Central Bank’s most recent refinancing rate plus ten basis points, subject to a minimum of three times the statutory interest rate, as well as the statutory flat-rate compensation of €40 for recovery costs. Additional compensation may be claimed, subject to supporting evidence, if the costs incurred exceed this fixed amount. The specific rules governing public procurement remain applicable to organisations falling within that scope.

In the event of a refund, cancellation, bank dispute or chargeback, DigitConsult may adjust any benefits directly linked to the cancelled payment, without prejudice to a valid right of withdrawal, the statutory guarantee of conformity or any other mandatory right.

L’abonnement est activé après confirmation du paiement par Stripe, ce qui ouvre aussitôt l’accès au catalogue correspondant ; un bref délai technique lié au traitement du webhook peut survenir. Si la formule n’est pas active après un délai raisonnable, le client contacte contact@tralo.fr sans repayer la même commande.

The Service is accessible online via a recent web browser, with JavaScript, local storage and an internet connection enabled. The customer remains responsible for their own equipment, internet connection and the installation of security updates for their browser. Key specifications, features, compatibility and restrictions are described prior to ordering on the Pricing and Help Centre pages.

L’abonnement mensuel est conclu pour un mois et reconduit tacitement par périodes d’un mois. L’abonnement annuel est conclu pour un an et reconduit tacitement par périodes d’un an. La date du prochain renouvellement est indiquée dans l’espace de facturation. Pour les contrats concernés, DigitConsult doit adresser l’information de non-reconduction prévue par l’article L. 215-1 du Code de la consommation ; notamment, pour une échéance annuelle, le rappel dédié doit être envoyé au plus tôt trois mois et au plus tard un mois avant la date limite de non-reconduction. Le dispositif d’envoi correspondant doit être activé avant toute nouvelle vente annuelle à un Consommateur.

Le client doit pouvoir mettre fin à son abonnement à tout moment, sans frais, depuis une fonctionnalité électronique « Résilier votre contrat » directement et facilement accessible, conformément aux articles L. 215-1-1 et D. 215-1 à D. 215-3 du Code de la consommation. DigitConsult doit confirmer sur un support durable la réception de la demande, la date de fin et ses effets. Le parcours et l’accusé durable doivent être finalisés avant toute nouvelle vente B2C. Le client peut aussi solliciter une assistance à contact@tralo.fr.

Unless otherwise provided for by law, cancellation takes effect at the end of the period for which payment has already been made and does not give rise to a pro rata refund; paid access remains available until that date. The customer may reactivate the subscription before the cancellation takes effect where this option is offered.

An upgrade is never automatic. Any chargeable changes and any pro-rata adjustments are shown before confirmation. In the event of a voluntary switch to a lower-tier plan, the new limits apply from the date specified: certain excess content may become uneditable and certain paid features may no longer be accessible.

If a direct debit fails, DigitConsult may attempt the payment again, ask the customer to update their payment method and suspend paid features after notifying them. No upgrade to a more expensive plan will take place without explicit action by the customer.

Lorsque l’abonnement devient définitivement résilié, impayé ou expiré, le client dispose d’un délai de grâce de trente jours pour régulariser ou exporter ses histoires et images. Des rappels sont adressés avant l’échéance lorsque DigitConsult dispose d’une adresse électronique valide. À l’issue de ce délai, les histoires, dossiers, images et statistiques peuvent être supprimés définitivement ; le compte d’authentification est conservé afin de permettre un nouvel usage du Service, sauf demande de suppression du compte.

The customer is advised to use the export functions before any termination or deletion. These rules do not limit either the right to retrieve content as provided for by the mandatory provisions applicable to digital services, or DigitConsult’s legal obligations regarding data retention, in particular for invoices and proof of order.

Conformément à l’article L. 221-18 du Code de la consommation, le Consommateur dispose de quatorze jours à compter de la conclusion du contrat pour se rétracter sans avoir à motiver sa décision. Il suffit d’envoyer, avant l’expiration du délai, le formulaire type ci-dessous ou toute déclaration dénuée d’ambiguïté à contact@tralo.fr ou à DigitConsult, 90 rue des Saules, 78370 Plaisir, France.

Commencement immédiat d’un service. Si le Consommateur demande expressément que l’exécution d’un abonnement ou d’un autre service commence avant la fin du délai de rétractation, il conserve son droit de se rétracter tant que le service n’a pas été pleinement exécuté dans les conditions légales. S’il se rétracte après le commencement demandé, il ne doit que le montant proportionnel au service effectivement fourni jusqu’à sa décision, conformément à l’article L. 221-25. Aucune somme n’est due si la demande expresse de commencement anticipé ou l’information légale requise n’a pas été recueillie.

The loss of the right of withdrawal for a service fully performed within fourteen days presupposes the Consumer’s prior and express consent to commence performance and their acknowledgement of the loss of the right once the contract has been fully performed (Article L. 221-28, 1°).

Contenu numérique sans support matériel. Lorsque l’opération est juridiquement qualifiée de fourniture d’un contenu numérique sans support matériel, le droit de rétractation n’est perdu avant quatorze jours que si les trois conditions de l’article L. 221-28, 13° sont réunies : consentement préalable exprès au commencement immédiat, reconnaissance expresse de la perte du droit et confirmation de cet accord sur un support durable. Une simple première utilisation, un premier déblocage ou une première duplication ne vaut jamais, à lui seul, renonciation au droit de rétractation.

In the event of a valid withdrawal, DigitConsult shall refund the relevant payments without undue delay and no later than fourteen days after being notified, using the same means of payment unless another means is expressly agreed, and free of charge. DigitConsult may deactivate the corresponding access. The Consumer shall then refrain from using or making the relevant content or service accessible to third parties.

The Professional does not benefit from this right, unless a mandatory provision expressly applies to them . The termination of a subscription with future effect, as provided for in Article 8, is distinct from withdrawal.

DigitConsult répond de la garantie légale de conformité dans les conditions des articles L. 224-25-1 à L. 224-25-31 du Code de la consommation. Pour la mettre en œuvre, le Consommateur contacte : DigitConsult, 90 rue des Saules, 78370 Plaisir, France. Téléphone : à compléter avant publication. contact@tralo.fr. Cette garantie est gratuite et indépendante de toute garantie commerciale.

Where digital content or a digital service is supplied on a one-off basis, DigitConsult is liable for any defects arising within two years of its supply; during the first year, the Consumer need only establish the existence of the defect, and not the date on which it arose, in accordance with the first box below, as provided for in Article D. 211-3. For services provided on a continuous basis, the second box sets out the model from the annex to Article D. 211-4, adapted to the supply periods offered by Tralo.

DigitConsult provides the updates, including security updates, necessary to maintain conformity during the supply period. The Service may also be modified for valid reasons such as security, a legal obligation, technical developments, the prevention of misuse or the improvement of functionality.

Any modification that adversely and significantly affects a Consumer’s access to or use of the Service shall be clearly announced well in advance on a durable medium, setting out its details, effective date and the rights provided for under Article L. 224-25-26 of the Consumer Code, in particular the right to terminate the contract free of charge in accordance with the statutory conditions.

In the event of the permanent discontinuation of a paid service before the end of the period for which payment has already been made, DigitConsult shall offer an acceptable equivalent solution or refund the portion of the price corresponding to the period that will not be provided. A reasonable period for data export shall be offered where possible, without prejudice to the Consumer’s rights to recover their content.

Except where the right of withdrawal, statutory warranty, unauthorised debit or other mandatory right applies, the cancellation of a subscription does not give rise to a refund for the period already commenced, as the Service remains accessible until its expiry.

DigitConsult will refund duplicate charges, incorrect amounts or orders that have been paid for but not supplied, following verification. All requests must state the account address, the date, the amount and, where possible, the Stripe reference, without disclosing the full card number.

DigitConsult is liable for the proper performance of its obligations in accordance with applicable law. No provision of the T&Cs limits the statutory guarantee of conformity, liability for personal injury, gross negligence or wilful misconduct, fraud, or any other right which a Consumer cannot waive.

The Service relies on the internet, the customer’s equipment and technical service providers. Maintenance work, an incident or a security measure may result in temporary unavailability. DigitConsult shall use reasonable care to minimise the duration of such unavailability and to restore the Service. The customer shall retain regular backups of their content where an export function is available.

À l’égard d’un Professionnel uniquement, et dans la mesure permise par la loi, DigitConsult ne répond pas des dommages indirects tels que l’atteinte à l’image ou la perte de profits qui ne constituent pas la suite directe et prévisible du manquement. Sa responsabilité cumulée au titre d’une période de douze mois est plafonnée au montant hors taxes payé ou payable par ce Professionnel au titre du Service pendant les douze mois précédant le fait générateur. Ce plafond ne s’applique pas aux exclusions énoncées au premier paragraphe, aux manquements à la confidentialité ou à la protection des données personnelles, aux atteintes aux droits de propriété intellectuelle, ni lorsqu’il priverait de sa substance une obligation essentielle ou qu’une règle impérative en dispose autrement.

Neither party shall be liable for a breach directly caused by an event of force majeure within the meaning of Article 1218 of the Civil Code and French case law. The party prevented from performing shall notify the other party within a reasonable time and take reasonable measures to minimise the effects thereof. The affected obligations shall be suspended for the duration of the impediment.

If the impediment is permanent or lasts for more than sixty days, thereby rendering the contract pointless, either party may terminate the relevant service. Any sums paid in advance for a period during which the service will not be provided shall be refunded, without any additional compensation, subject to any applicable mandatory provisions.

Electronic data stored under reasonable security conditions, including summaries, confirmations, time-stamped logs, invoices, Stripe events, cancellation requests and correspondence, may be produced as evidence. They do not preclude evidence to the contrary and do not deprive the Consumer of the rules of evidence that are favourable to them.

Conformément aux articles L. 213-1, D. 213-1 et D. 213-2 du Code de la consommation, DigitConsult conserve pendant dix ans l’écrit constatant tout contrat conclu par voie électronique d’un montant au moins égal au seuil réglementaire de 120 € et en garantit l’accès au cocontractant qui en fait la demande. Les factures et pièces comptables sont conservées pendant leur durée légale. Une copie peut être demandée à contact@tralo.fr.

Pour toute question ou réclamation relative à une commande, un paiement, un accès au catalogue ou la conformité du Service, le client écrit à contact@tralo.fr ou à DigitConsult, 90 rue des Saules, 78370 Plaisir, France. Il précise l’adresse e-mail du compte, l’offre concernée, la date et la référence de transaction, sans transmettre de données bancaires sensibles. DigitConsult accuse réception et s’efforce de répondre sous 48 heures ouvrées ; un dossier complexe peut nécessiter un délai supplémentaire.

These Terms and Conditions are governed by French law. The Consumer retains the benefit of any mandatory provisions of the law of their country of residence that offer greater protection, where required by the rules of private international law. They may bring proceedings before any court with territorial jurisdiction under the applicable law.

Entre commerçants uniquement, après recherche d’une solution amiable, tout litige relatif à la validité, l’interprétation, l’exécution ou la fin du contrat relève, dans la mesure permise par la loi, de la compétence exclusive des tribunaux du ressort de Versailles, y compris en cas de pluralité de défendeurs ou d’appel en garantie. Pour les Professionnels non commerçants, les règles ordinaires de compétence s’appliquent.

If any clause is declared null and void or unenforceable, the remaining clauses shall remain in force. Failure to exercise a right shall not constitute a waiver. In the event of translation, the French version shall prevail, subject to the customer’s mandatory rights.

The version applicable to an order is that presented at the time of its confirmation. Amendments apply immediately to new orders. Where they substantially affect a current subscription, DigitConsult shall notify the customer on a durable medium at least thirty days before they take effect and shall, where applicable, remind the customer of their right to cancel free of charge before that date.

La présente version entre en vigueur le 30 August 2026. Elle couvre les abonnements Tralo et les achats de Crédits IA sur les deux domaines indiqués au Préambule.